Effective Date: June 17, 2026
Thank you for choosing Eleva Nutrition. We are committed to delivering your order quickly, accurately, and securely.
Orders placed through www.elevanutrition.com are fulfilled through Amazon's fulfillment network to provide fast and reliable shipping.
Orders are submitted for fulfillment as soon as payment has been successfully authorized. Because fulfillment is managed through Amazon's fulfillment network, orders may begin processing shortly after they are placed, including outside of normal business hours.
Once an order has entered the fulfillment process, modifications or cancellations may no longer be possible.
Processing and shipping times may vary based on product availability, carrier capacity, weather conditions, holidays, and other operational factors.
At this time, Eleva ships only within the United States.
We do not currently offer international shipping.
Available shipping options and estimated delivery dates are displayed during checkout.
Delivery estimates are provided by the shipping carrier and are estimates only. Eleva does not guarantee delivery by a specific date or time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
If you need to modify or cancel an order, please contact us immediately at support@elevanutrition.com.
Because orders are fulfilled through Amazon's fulfillment network, they may begin processing shortly after they are placed, including outside normal business hours. Once an order has entered the fulfillment process, modifications or cancellations may no longer be possible.
Submitting a cancellation request does not guarantee that your order can be modified or canceled.
While we strive to ensure timely delivery, Eleva is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
Weather conditions
Carrier delays
Supply chain disruptions
Natural disasters
Government actions
Labor shortages
Utility outages
Incorrect or incomplete shipping information provided by the customer
Other force majeure events
Customers are responsible for providing accurate and complete shipping information at checkout.
Eleva is not responsible for delays, lost shipments, additional shipping charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.
If your package is lost, delayed, or damaged during transit, we recommend contacting the shipping carrier first.
If you need additional assistance, please contact us at support@elevanutrition.com. We will make reasonable efforts to assist you in resolving shipping issues; however, Eleva cannot guarantee replacement or reimbursement for packages that are lost, stolen, delayed, or confirmed as delivered by the shipping carrier, except where required by applicable law.
If your order arrives damaged, defective, or you receive the incorrect product, please contact us within 7 days of delivery at support@elevanutrition.com.
To help us resolve the issue promptly, please include:
Your order number
A description of the issue
Photographs of the product and shipping package, if applicable
We will review your request and, at our sole discretion, determine the appropriate resolution, which may include a replacement, store credit, or refund.
Shipping charges are calculated during checkout and displayed before your purchase is completed.
Applicable taxes and fees, when required, will also be displayed during checkout.
This Shipping Policy should be read in conjunction with our Terms of Service, Privacy Policy, Return Policy, and Website Disclaimer, all of which collectively govern your use of our Website and purchases from Eleva Nutrition.
If you have any questions regarding this Shipping Policy, please contact us:
LAEM Holding LLC d/b/a Eleva Nutrition
5534 Saint Joe Road
Fort Wayne, IN 46835
